Terms & Conditions

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity, and The Sydney Roof Doctor ('we', 'us', or 'our'), concerning your access to and use of our website and online services.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these terms, you are expressly prohibited from using the site and must discontinue use immediately.

Our website provides information and online services including but not limited to:

• Comprehensive information about our roofing services
• Online quote request and booking forms
• Educational blog content and roofing resources
• Contact forms and enquiry submissions
• Service area information and coverage details
• Company information, team profiles, and credentials
• Project galleries and case studies
• Customer reviews and testimonials

All website services are subject to availability. We reserve the right to modify, suspend, or discontinue any part of our website at any time without prior notice.

3.1 Information Submission

• You must provide accurate, current, and complete information when submitting any forms
• You are responsible for maintaining the confidentiality of any login credentials
• Quote requests are valid for 30 days from the date of submission
• We reserve the right to refuse to process incomplete or suspicious requests
• Information provided may be used to contact you about our services

3.2 Communication Preferences

• We may contact you via email, phone, or SMS regarding your enquiries
• You can opt out of marketing communications at any time
• Service-related communications may still be sent even after opting out
• Response times for enquiries are typically within 1-2 business days

3.3 Content Accuracy

• We strive to keep all website information accurate and up-to-date
• However, we cannot guarantee the accuracy of all content at all times
• Prices, service availability, and promotions are subject to change without notice
• Images shown are for illustration purposes and may vary from actual work

As a user of our website, you agree to:

• Use the website for lawful purposes only
• Provide accurate and truthful information in all forms and communications
• Not attempt to gain unauthorised access to any part of the website
• Not submit false, misleading, defamatory, or spam content
• Respect the intellectual property rights of all website content
• Not use automated systems, bots, or scrapers to access the website
• Not interfere with or disrupt the website's security features
• Report any technical issues or suspected security breaches to us promptly

Regarding quotes and pricing provided through our website:

• All quotes are estimates based on information provided and may change upon physical inspection
• Prices displayed on the website are indicative only and subject to change
• Final pricing will be confirmed in a formal written quote
• Quotes are valid for 30 days unless otherwise stated
• Additional work discovered during a project may incur extra charges
• GST is included in all prices unless otherwise stated

6.1 Website Liability

Our liability for website use is limited to the extent permitted by Australian law. We are not responsible for:

• Any loss or damage resulting from website downtime or technical issues
• Decisions made based on information provided on the website
• Third-party content or links to external websites
• Any errors, omissions, or inaccuracies in website content
• Loss of data submitted through website forms
• Indirect, consequential, or punitive damages
• Any damages arising from unauthorised access to your information

6.2 Service Work Liability

For roofing services, our liability is governed by separate service agreements. Website terms do not affect consumer guarantees under Australian Consumer Law.

All content on this website is protected by intellectual property rights and owned by or licensed to The Sydney Roof Doctor. This includes:

• Text, articles, images, graphics, and multimedia content
• Website design, layout, look and feel, and functionality
• Company logos, trademarks, service marks, and branding
• Blog articles, guides, and educational content
• Photography, videos, and project documentation
• Software code, features, and technical implementations

You may not reproduce, distribute, modify, or use any content without our express written permission, except for personal, non-commercial use. You may print pages for personal reference.

Your privacy is important to us. Our website:

• Collects only information necessary for providing our services
• Uses secure methods to protect your personal data
• Will not sell or share your information with third parties without consent
• Complies with Australian Privacy Principles (APPs)
• Uses cookies to enhance user experience and analytics
• Maintains a detailed privacy policy for transparency

For complete details about how we handle your information, please review our Privacy Policy.

These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website.

Your continued use of the website after any changes constitutes your acceptance of the new terms. We encourage you to review these terms periodically.

If you have any questions about these Terms and Conditions, please contact us: